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Is it better to add "Work Item Creation Date From" into the variant of /SAPSRM/OFFLINEAPPROVALSEND

Hi,

Is it better to add "Work Item Creation Date From" into the variant of /SAPSRM/OFFLINEAPPROVALSEND or just keep it blank(00/00/0000)? will the notification be sent only once? Will the notification be sent at all? Last question is, how can we adjust the frequency of the notifications being sent from every 30 mins into 1 or 2 hrs?


Thanks and Regards,

Luiz Carlos

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2 Answers

  • Best Answer
    Oct 16, 2018 at 09:26 AM

    Hello Luiz,

    actually if there is a sent email from your system by the offline approval send report, then the SWU_WLSCAN should be updated. Can you please check: if you create a new document and do not approve it, and the run the report, is the email sent out? Is the timestamp updated in the wlscan table?

    I also would like to advise to revise the configuration of the offline approval based on the Wiki: General Configuration - Offline Approval

    https://wiki.scn.sap.com/wiki/x/LgAoCw

    If the configuration is correct, but the problem is still occurring, then just put a break point into the report and trigger it again and see why the program is not sending out the email. If debugging is needed change the sy-uname to the sapconnect user (mostly WF-BATCH).

    Best Regards

    Zoltán

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  • Oct 01, 2018 at 02:21 PM

    Hello!

    I would recommend it to leave it just blank. If you don't enter any time there, then it will take the last time, when the report was run. For example if the report was never run, then it will send out an email for every workitem which is not yet processed, but afterwards only for the new workitems will be taken into consideration, which were created after the first run. Thus in a variant it should be left blank. The frequency of the report can be changed in the SM37. You can find a discussing regarding this on the following page:

    https://archive.sap.com/discussions/thread/763152

    A community member has provided a detailed step by step there.

    Best Regards

    Zoltán

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    • Hi Zoltan,

      Thank you for your response.
      One more thing, I would like to ask if no email notification is being sent and variant is blank. And the table SWU_WLSCAN is not being updated. Is that normal or are there SAP Note available for the issue?

      Thanks and Regards,

      Luiz Carlos