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Former Member

Warranty Process for managing Vendor warranty

Hi ,

We are in the process of designing Warranty parts handling solution for a Passenger Rail company .

Need inputs to design this Vendor Warranty process in SAP.

Here are major steps in Current legacy system that we need to consider for designing this end to end process in SAP

1.The Client receives Parts (with serial number) from External Vendor with Warranty.

2.The Warranty Information is maintained with validity periods, serial numbers, vendor number, expiration etc for received parts.

3.If the parts Fail during operations, Part return transaction is executed which checks in background for Valid warranty information related to serial numbers and creates Warranty Claim. Warranty Claim is communicated via fax or phone to Vendors.

4.Warranty Purchase order referencing to warranty claim with zero price is created and parts are shipped to Vendor for replacement along with warranty PO.

5.Vendor delivers parts covered under warranty & parts are received in system against warranty Purchase order no.

What would be the best possible way to address this with SAP warranty management functionalities under SAP PM/ CS modules (Master warranty/ Warranty claim processing etc)?

Any inputs or experiences on similar type Warranty process handling in SAP will be really helpful. Looking forward to get your best inputs on this.

Thanks in advance,

Krish

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3 Answers

  • author's profile photo Former Member
    Former Member
    Posted on Aug 25, 2009 at 06:41 AM

    Hi,

    You can assign vendor warranties through process.

    Step -1

    SPRO >> Plant Maintenance and Customer Service (PM CS) > Master data in Plant maintenance and Customer Services (PM CS) >>Basic Setting >>>Warranties >> Check Warranty Categories>> and Click on "Class Active"

    Step-2

    You can create Equipment Master through Transaction Code IE01 and maintain Vendor/manufacturer warranty dates.

    Hope that your problem will solve.

    Regds,

    Rajesh

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    • Former Member Former Member

      Dear Krish,

      You can follow the following steps :

      STEP 1:-

      SPRO >> Materials Management >>Purchasing >>>Purchase info record >>Maintain inspection Certificate categories >>>Create certificate category u201CWu201D description warranty

      select relevant check boxes as per your requirement & Save.

      STEP-2

      Maintain info record for material through Transaction Code ME11.

      ME11>>>General data>>>Select Certificate category u201CWu201D (As you defined earlier in configuration) Enter certificate number means warranty number in our terminology Enter Valid to

      If you want enter country of Ctry of origin, Ctry of origin and customer tariff number Save

      Hope that your problem will solve.

      Rajesh

  • author's profile photo Former Member
    Former Member
    Posted on Aug 25, 2009 at 06:54 AM
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  • Posted on Aug 27, 2009 at 04:40 AM

    HI,

    If u can raise this thread in Enterprise asset mgmt forum,u can get replies sooner.

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