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Former Member
Aug 21, 2009 at 07:09 PM

Warranty Process for managing Vendor warranty


Hi ,

We are in the process of designing Warranty parts handling solution for a Passenger Rail company .

Need inputs to design this Vendor Warranty process in SAP.

Here are major steps in Current legacy system that we need to consider for designing this end to end process in SAP

1.The Client receives Parts (with serial number) from External Vendor with Warranty.

2.The Warranty Information is maintained with validity periods, serial numbers, vendor number, expiration etc for received parts.

3.If the parts Fail during operations, Part return transaction is executed which checks in background for Valid warranty information related to serial numbers and creates Warranty Claim. Warranty Claim is communicated via fax or phone to Vendors.

4.Warranty Purchase order referencing to warranty claim with zero price is created and parts are shipped to Vendor for replacement along with warranty PO.

5.Vendor delivers parts covered under warranty & parts are received in system against warranty Purchase order no.

What would be the best possible way to address this with SAP warranty management functionalities under SAP PM/ CS modules (Master warranty/ Warranty claim processing etc)?

Any inputs or experiences on similar type Warranty process handling in SAP will be really helpful. Looking forward to get your best inputs on this.

Thanks in advance,