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Former Member

Rejected email notification are not generated in CUP 5.3

Dear Experts,

The rejected emails are not getting delivered to the user in a particular scenario. Below is my scenario where the email is not generated

1) The request has two roles with two role owners / BDOs

2) The rejected email delivered if the manager rejects the request

3) the rejected email is not delivered if one of the bdo rejects the request first and then the other BDO approves the request later.

4) The rejected email is delivered to the user if one of the BDO approves first but the other BDO rejects only after the first BDO approved the request.

Our conclusion is that the rejected email will be delivered only the last BDO rejects the request but we want the email delivered at any level.

We are looking for some solution for the step 3 in the above mentioned steps. Any help or solution is appreciated.

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1 Answer

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    Former Member
    Aug 20, 2009 at 06:02 PM

    Varma,

    You have two approvers in the same stage (BDO) whereas manager stage has only one approver. Whenever manager approvers/rejects there is noone else changing the approval and it goes to next stage. In the next stage (BDO), anyone approver can change the approval before it gets routed to the next stage. Can you check the rejection level setting in the BDO stage configuration? If you set the rejection level to request instead of role, this should reject and close the request and CUP will send the email notification.

    Regards,

    Alpesh

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    • Former Member Former Member

      Varma,

      The reason is simple when the last approver rejects, CUP is rejecting the request. If you check with SAP they will say that this is how the functionality works. I think you should open a message with SAP and let us know about the outcome.

      Regards,

      Alpesh