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Former Member

An error occurred when synchronizing folder hierarchy for role : ZBW:CRYSTA

I am getting the error:

000000001 An error occurred when synchronizing folder hierarchy for role : ZBW:CRYSTAL_REPORT (EAS 30001)

I am trying to publish BW reports to my BOE XI 3.1 system and I am getting the above error. Can anyone help me troubleshoot this problem?

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3 Answers

  • Posted on Aug 19, 2009 at 04:56 PM

    Hi,

    are you able to save a report from Crystal Reports directly to the BusinessObjects server with the SAP credentials using the menu Save as ?

    Ingo

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  • author's profile photo Former Member
    Former Member
    Posted on Aug 19, 2009 at 05:18 PM

    Yes, I was able to create a report and save it to the SAP folders on my BOE server with the save as. I then went to the CMC and navigated to the folder and the report is there. I am able to schedule it as well.

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    • revisit these items to make sure the configuration is correct:

      Install Part #1

      /people/ingo.hilgefort/blog/2008/09/17/businessobjects-and-sap--installation-and-configuration-part-1-of-4

      Install Part #2

      /people/ingo.hilgefort/blog/2008/09/17/businessobjects-and-sap--installation-and-configuration-part-2-of-4

      Install Part #3

      /people/ingo.hilgefort/blog/2008/09/17/businessobjects-and-sap--installation-and-configuration-part-3-of-4

      Install Part #4

      /people/ingo.hilgefort/blog/2008/09/17/businessobjects-and-sap--installation-and-configuration-part-4-of-4

      SAP Authentication

      /people/ingo.hilgefort/blog/2008/09/19/businessobjects-and-sap--configure-sap-authentication

      Publishing part 1

      /people/ingo.hilgefort/blog/2008/09/23/businessobjects-and-sap--publishing-of-crystal-reports-part-1-of-3

      Publishing part 2

      /people/ingo.hilgefort/blog/2008/09/24/businessobjects-and-sap--publishing-of-crystal-reports-part-2-of-3

      Publishing part 3

      /people/ingo.hilgefort/blog/2008/09/24/businessobjects-and-sap--publishing-of-crystal-reports-part-3-of-3

      Ingo

  • author's profile photo Former Member
    Former Member
    Posted on Aug 19, 2009 at 08:23 PM

    It turns out that the issue was permissions assigned to the roles I imported into BOE. I assigned security to the folders but not the actual roles.

    Thank you for your help.

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    • Former Member

      We found the same thing out. Adding roles to the SAp folder structure is one thing.

      Adding rights to the role is another. To get you by, you can always just add the roles to the Administrators group just for testing purposes, but Ingo did list out the specific rights the roles need to be a publisher.

      Once we did this, it worked and without error. We received the same error as Tina.

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