DTW: Connection with License manager failed - error code 100000001

[Former Member]

Hi all,

a few weeks ago I installed B1 2007A SP00 PL 47 on the server (Windows Server 2008 - SqlServer 2005) of a customer;

we tested the connection and the import of BPs and everything was working fine.

Today, after the server was shut down and restarted, when I try to connect to a database I get the following error:

Connection to SERVER1 has failed (SERVER1 is the name of the server running both SqlServer and the License Manager)

error code 100000001

Connection with License manager failed

Any idea what the reason can be?

Note that:

B1 License manager is started;

B1 clients can connect to any db;

as far as I know nothing was changed in the server installation;

DTW can get the db list (Refresh button near company combo box): it's only the connection to a db that fails.

Thanks a lot for your suggestions!

best regards,

francesca

[former_member187989 · Accepted solution]

Check this blog,

How to solve errors you get when connecting to the DI API/DTW.

/people/lisa.mulchinock/blog/2009/07/06/how-to-solve-errors-you-get-when-connecting-to-the-di-apidtw

[Former Member · Accepted solution]

Hi!

thanks for the link, it's very useful!

Anyway the problem was solved after opening a SAP note: the trick was setting SERVERNAME:30000

in the License Server name.

Never done before! I always set SERVERNAME only.

regards and thanks to everybody for your help,

francesca

[Former Member]

Hi Francesca,

You may click on the Option to expand the login window to see what you have put in. Some options might be changed after you restart your server. I would select Use Windows Authentication whenever possible.

Thanks,

Gordon

[Former Member]

Hi Gordon,

thanks for your suggestion!

I've already checked the expanded settings and also tried the Windows Authentication mode

but it's not working anyway!!!

regards,

francesca

[Former Member]

Connection issue is always difficult to be solved. Have you restart this B1 client?

[Former Member]

yes!

We tried to restart DTW and License Manager too. B1 Clients work fine even if DTW is not working.

please note that DTW is running directly on the same server on which License manager and SqlServer are running.

This server is Window Server 2008.

What puzzles me is that a few weeks ago everything was working fine! At first try !!!

[Former Member]

Hi ,

Go to Administration >License >license adminsitration

Select all the options including professional license for the user .

Your problem could be solved .

Thank you

Bishal

Edited by: BIshal Adhikari on Aug 19, 2009 9:30 AM

[Former Member]

Thank you Bishal!

I'm connecting as manager and manager already has all license types (including professional user).

Manager is connecting with no problems in B1 clients!

regards,

francesca

[Former Member]

Based on your description of the problem, I think this might related to system change like Windows update etc. DI connection and B1 connection are two different connections. One success would not guarantee the other success. Check all available logs to find any clues.