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Determination of Sales Organization in the ticket

Hi all,

can someone please explain me how the determination of sales organization in the ticket work? (see picture)

I already know that the sales data can be defined in:

  • the account - sales data
  • the employee - sales data
  • orgmodel - org unit- distribution channels

I also assumed that the sales organization is listed in the involved parties, where I can also maintain determinations. However, I cannot find it there (see picture).

But what I found is that the sales unit is determined from the account's sales data (see picture).

How does the logic work if multiple sales data are defined in the account (one sales data for company1, another for company2 ...)? How does the system finds the sales organization then?

Fyi: I also activated "sales area determination" in the scoping for service, but I don't know how to use/ set it up.

Thank you for every help!



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  • Best Answer
    author's profile photo Former Member
    Former Member
    Posted on Dec 21, 2016 at 02:30 AM

    Hello Deborah,

    We have introduced a new option for Ticket Sales Area defaulting in the Business Congiguration for Ticket in 16.11. Sales Area of Ticket is defaulted based on the following logic when this option is selected:

    1.Intersection Account Sales Data and Employee Sales Data

    I.Compare match of Sales Org. + Distribution Channel + Division

    II.Compare match Sales Org. + Distribution Channel

    III.Compare match Sales Org.

    2.Employee Sales Data: Default user’s employee sales data

    3.Intersection Account Sales Data and Sales Org of Employee Assignment: compare Sales Org. only

    4.Account Sales Data only

    5.Sales Org of Employee Assignment


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