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Timed Out in Infoview

Former Member
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Dear folks,

I am running crystal Report in Infoview and after some time I get timed out error, How Can I increase the time?

We are using Business Objects 3.1, Crystal reports 2008.

Thanks

Ravi

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
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Ravi,

you can increase time out in web.xml file if its Java infoview or web.config if .net Infoview.

Location is C:/Prog.../Business Objects../Tomcat55/Infoviewapp/web.xml

or

Location is C:/Prog.../Business Objects../web content/Infoviewapp/infoviewapp/web.config

search for timeout session and change.

Thanks,

Nimesh.

Former Member
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Nimehsh,

Thanks for your prompt reply, Can you please tell me which field value I should change.

Thank you in advance.

Ravi Joshi

Former Member
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Modify the default timeout from 20 minutes to 90 minutes

<session-config>

<session-timeout>20</session-timeout> <!-- 20 minutes for session objects -->

</session-config>

Former Member
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Thank you for your reply. I made the changes like this

<session-config>

<session-timeout>90</session-timeout> <!-- 90 minutes for session objects -->

</session-config>

After this do I need to restart the server?

Former Member
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yes i think you need to restart your tomcat server too.

Regards,

Dirasa

Former Member
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OK, Thank you

Former Member
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You may also want to ensure that your Web_IntelligenceReportServer timeouts also reflect a timeout appropriate to what you've set in your .NET or Tomcat web configuration file. So, if you've got 4 hours on the Tomcat side, adjust the webi timeout from the CMC as well.

hope this helps

Former Member
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OK, Thanks..

Answers (1)

Answers (1)

Former Member
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Hi Guys.

I've tried the solution above. Set timeout session to 1 minute just to check whether Infoview will display a timeout session page after a minute or two of being idle. But it seems the modification has no effect. Are there any ways to modify the timeout session of Infoview? Is this topic included in any BOE documentations? Haven't found any...

Former Member
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I am also trying to solve this issue. There are many slight variations to the solution of changing the timeout value in the web.xml files. But as far as I can tell none of these changes has any effect on the InfoView timeout. The strange thing to me is that the default seems to be 30 minutes and I cannot find any 30 minute setting for the timeout value.

I was able to successfully change the timeout period for reports accessed via a URL be editing the web.xml file for the CrystalReport application. So it seems like it is possible to change the timeout period for InfoView. That is of course if the proper combination of voodoo is found.

I am not convinced that SAP's procedure even works at all. I have changed every timeout value in every web.xml file to no avail.