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Former Member

Unable to raise the message

Hi Experts

I have configured service desk in my dev & prd systems. Due to some reason i have changed the admin password. Now when ever the user is want to raise a message it's asking the username and password. Where i need to change the password. I have checked in the rfc.

Please help me to resolve the issue.

Thanks in advance

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3 Answers

  • Best Answer
    Aug 18, 2009 at 04:05 PM

    >

    > I have configured service desk in my dev & prd systems. Due to some reason i have changed the admin password. Now when ever the user is want to raise a message it's asking the username and password. Where i need to change the password. I have checked in the rfc.

    - Find out the RFC destination pointing from dev & prd to Solution Manager.

    Therefore in dev/prd list table content of table BCOS_CUST (using transaction SE16), find destination in row with "OSS_MSG"

    - verify via destination via SM59 and adjust logon data.

    Best regards,

    Ruediger

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    Former Member
    Aug 18, 2009 at 12:29 PM

    Hi,

    Check for trusted RFC.

    you can test the RFC in SMT2 & SMT1

    Regards,

    Shyam

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    Former Member
    Aug 18, 2009 at 02:25 PM

    Hi Shyam

    Thanks for your reply. It's working there. but i am unable to raise the message. When ever i am raising the message it's asking the username and password.

    Thanks & Regards

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