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SLA standard Organisation structure

Dear All,

I understand that there is some standard Organization structure that comes along with Solution manager but do not know where can I access it or how can I utilize it.

Can someone help me out with this Issue.

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1 Answer

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    Former Member
    Aug 18, 2009 at 11:28 AM

    Hi,

    You can access the org structure in solution manager via transaction PPOMA_CRM.

    Essentially you use to map your support and sales organization.

    Question, is what do YOU want to do with it? You do not have to set it up to use solution manager.

    It is a helpful feature if you use the Service Desk functionality.

    Hope it helps.

    ~p.

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