Service Management

270 Views

Hi,

This is regarding Repair process in SAP-IDES.

Study Materials referred from:

http://help.sap.com/saphelp_46c/helpdata/en/5b/3df618a6ff11d282fb0000e8a5eb64/content.htm

http://help.sap.com/saphelp_46b/helpdata/es/5b/3df61ba6ff11d282fb0000e8a5eb64/content.htm

Query #: 1

In the SAP help document Website (http://help.sap.comwebsite), the entire repair processing is shown under QM segment, but being a repair process, it should come under Customer Service segment. Does it have any functional implication ?

Query #: 2

I tried to run the Repair process based on the help document mentioned above. But i got stuck in the following areas:

1. Service Order is not getting created automatically.

Error in SAP - IDES :"A service order has not been found for action 'Repairs'"

Configuration settings: I cross checked the transactions like : "OVZG", "OVZH" etc.

2. Also im not getting the automatic creation of the 4th line item(Item Category - IRAL) in the repair order, which in turn stops me from creating the Outbound delivery.

Configuration settings: I cross-checked the Item Category settings ... it seems to be ok.

I request for a solution to the above points.

Also, if any study material is available on the topic ...please share.

Regards