This is regarding Repair process in SAP-IDES.
Study Materials referred from:
Query #: 1
In the SAP help document Website (http://help.sap.comwebsite), the entire repair processing is shown under QM segment, but being a repair process, it should come under Customer Service segment. Does it have any functional implication ?
Query #: 2
I tried to run the Repair process based on the help document mentioned above. But i got stuck in the following areas:
1. Service Order is not getting created automatically.
Error in SAP - IDES :"A service order has not been found for action 'Repairs'"
Configuration settings: I cross checked the transactions like : "OVZG", "OVZH" etc.
2. Also im not getting the automatic creation of the 4th line item(Item Category - IRAL) in the repair order, which in turn stops me from creating the Outbound delivery.
Configuration settings: I cross-checked the Item Category settings ... it seems to be ok.
I request for a solution to the above points.
Also, if any study material is available on the topic ...please share.