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Aug 14, 2009 at 01:38 PM

SAP BCM - IVR Implementation

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Hello,

I am setting up an IVR on SAP BCM, which will perform some queries in external database and verbalization of these values. From what I saw in the "SAP BCM - IVR Administration Guide" I need to use the EXTERNALDATA state and SOAP state for these queries. But the documentation is unclear and does not exemplify these settings with practical models. Do you have examples of these configurations?

Grateful,