Multi Categorization Values missing in Rule Modeler

[Former Member]

Hello All,

I need to create a Rule using the Multi Level Categorization Values. I created the 4 levels of categories in "Categorization Schema" for the Service Ticket. And when I went to create the Rules using ICWC_ORDER:Category I dont see any values there?

Do I need to maintain any setting?

Please Advice,

[Former Member]

I could figure out the solution.