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Former Member
Aug 13, 2009 at 11:27 PM

Multi Categorization Values missing in Rule Modeler


Hello All,

I need to create a Rule using the Multi Level Categorization Values. I created the 4 levels of categories in "Categorization Schema" for the Service Ticket. And when I went to create the Rules using ICWC_ORDER:Category I dont see any values there?

Do I need to maintain any setting?

Please Advice,