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Former Member

Unable to save claim from portal

Hello All,

Our env is EP 6.0 SP 18(AIX 5.3 ,ORACLE 9i) .

When a user tries to save his claim after his work completed by accessing the iveiw, he gets a prompt of "Adobe Reader"

and nothing is proceeding further .But he can view the content and the problem comes only when tries to save his claim.

Where as the same activity is successful when he tries directly from his Backend system .

This particular problem is for only one user and the rest employees can perform the activity with out any problems.

Can any one suggest me to fix the issue .

Best Regards

Rakesh

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    Former Member
    Aug 13, 2009 at 05:05 AM

    Can you please check the role assignment on the backend system and the portal are haveing proper rights as the other user who are able to save the form.

    Thanks

    Rishi Abrol

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    • Former Member Former Member

      Hello All,

      Thanks for replying.

      1>The problem is not from the configuration time, it has occurred in the later time.And this is working fine in QA system with out any problem .

      2>Yes .the reports are configured and can be accessible from portal .The problem comes only when the user tries to save his claim not at the times of viewing the same

      Best Regards

      Rakesh