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Error in opening bpc excel

Former Member
0 Kudos

Hi all,

When I am trying to open bpc excel, I am getting error message like "Cannot download ACCOUNT member information."

Can anyone please give me the solution.

Thanks in advance.

Regards,

Prakash

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Does it happen with all applications?

Answers (1)

Answers (1)

JHattendorf
Active Participant
0 Kudos

I've seen this or something very similar when the following occurs: Changing the members used to secure an application without updating the member access profiles, e.g. adding ACCOUNT as a secure dimension. Users who had access prior to the change see this error on the next log in attempt.

Hope that helps,

Jeff

Former Member
0 Kudos

Yeah that does make sense.