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Former Member

Error in opening bpc excel

Hi all,

When I am trying to open bpc excel, I am getting error message like "Cannot download ACCOUNT member information."

Can anyone please give me the solution.

Thanks in advance.

Regards,

Prakash

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    author's profile photo Former Member
    Former Member
    Posted on Aug 12, 2009 at 12:39 PM

    Does it happen with all applications?

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  • Posted on Aug 12, 2009 at 06:04 PM

    I've seen this or something very similar when the following occurs: Changing the members used to secure an application without updating the member access profiles, e.g. adding ACCOUNT as a secure dimension. Users who had access prior to the change see this error on the next log in attempt.

    Hope that helps,

    Jeff

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