problem scheduling webi reports with XI3.1 pending forever

[Former Member]

Hello,

I've got a problem scheduling webi reports with XI3.1 scheduler.

After confiming scheduling job (loggin in with "administrator" user), status remains "pending" forever(using Infoview or CMC).

I tried different job recurrence a modalities (attachment formats, destination user etc).

I also try to add (-javaArgs "Xmx900m,Xincgc,server") wich is the SAP solution found on its portal but it does not work.

I use BO XI 3.1 in Windows 2003 server, after the install I reduced the maximum memory of Java in the tomcat 5.5.2 server from 1024 to 512 because the server never started with the initial size.

Please I need Help.

thanks in advance,

Samy

[Former Member]

Hi,

I have the same probleme, pending for ever when schedule all my report (Web-I),

after installing BOxi3.1 and migrate my old system in XiR2,

FP 1.1 to 1.4,

I try to recreate job server,

modify Output

modify right,

....

another idea ?

thanks

best regards

[Former Member]

Hi,

Below SAP solution found found in BOB Forum.

I applied this solution and now everything works fine !!

I just add this -javaArgs "Xmx900m,Xincgc,server" in the command line of the server

Hope this helps:

Symptom

Scheduled WebIntelligence reports remain stuck in 'pending' status after installing Microsoft windows patches of April 2009. Restarting the Adaptive Job Server, Central Management Server or Server Intelligence Agent has no effect.

The Event Viewer logs show the following entry: Unable to start the sub-process (Job Server Child). Cause : Couldn't get IJob interface or writing IAudit: Pipe exception. Reason: jobserverchild (WebIJavaSchedulingService ReplicationSchedulingService, 0, Timeout waiting for Child [4716] to register ([120]seconds).

Reproducing the Issue

Install Business Objects Enterprise XI 3.x on a French Windows 2003 SP2 32bits server

Install the following Microsoft windows update patches of April 2009:

KB923561, KB925336, KB952004, KB956572, KB959426, KB960225, KB960803, KB961373, KB967715

Schedule a WebIntelligence report

The report remains in Pending status

Business Objects Enterprise XI 3.1

Windows 2003 SP2 32bit (French)

Microsoft windows patches of April 2009

Cause

With Microsoft windows patches of April 2009, the maximum Heap Size for java processes has been reduced to under 1000MB.

Resolution

Apply the following steps to fix the issue:

Launch the Central Management Console

Select Servers

Right click on <server_name>.Adaptive Job Server and select Properties

Add the switch -javaArgs "Xmx900m,Xincgc,server" in the command line of the server

Click on Save and Close

Restart the <server_name>.Adaptive Job Server

Regards .

Sam.

Edited by: samouber on Aug 21, 2009 2:54 PM