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Contact Us error:"Message The INSERT statement conflicted with the FOREIGN"

Posted on Aug 11, 2009 at 12:32 PM 99 Views

We are just trying to post a question using the Contact us interface. The referenced table, dbo.SupportSections, is empty so I am not sure why an indexing error is occuring. Any ideas?

Version 2007.1.651.1

Message The INSERT statement conflicted with the FOREIGN KEY constraint

"FK_SupportTickets_SupportSections". The conflict occurred in database "B1WebTools", table

"dbo.SupportSections", column 'SectionID'. The statement has been terminated.

Source .Net SqlClient Data Provider

Stack at netpoint.api.data.DataFunctions.ExecuteScalar(String SQL, IDataParameter[] parameters, String

connectionstring)

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    author's profile photo Former Member
    Former Member
    Posted on Aug 12, 2009 at 02:08 PM
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    Thank you. I just think something isn't set up. I don't have any Sections defined. The supportsections table is completely empty. Also, when adding a ticket (contact us) it doesn't really tell us anything about what section ID it is using. So that may even be null. Is this functioality all web-side or is there something in B1 that ties to it?

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    • Former Member Former Member
      Aug 13, 2009 at 06:27 PM

      Yeah , I think the url probabaly has something like "sectionid=1" so that means it's trying to create a ticket in the support queue 1 which doesn't exist. If you create a support queue the id for the first one will be "1" so that should essentially re-link everything and it should work.

      The problem is with the default data that is installed with webtools.

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  • author's profile photo Former Member
    Former Member
    Posted on Aug 12, 2009 at 01:31 PM
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    My best guess is as follows:

    When adding a SupportTicket, it must match a SupportSection. The constraint "FK_SupportTickets_SupportSections" ensures that every SupportTicket matches a corresponding SupportSection, on SupportTicket.SectionID=SupportSection.SectionID.

    Try ensuring that your SupportSection has a record with a SectionID that matches the SectionID of the SupportTicket record you are trying to add and let me know how it turns out.

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  • author's profile photo Former Member
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    Posted on Aug 12, 2009 at 02:25 PM
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    I've tried posting a couple times and it doesn't seem to be going through. One last try...

    I figured this out. A support queue is the same thing as a support section ID. Adding a queue created a support section and that corrected the error.

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