Skip to Content

Is it possible to change the conversion value mapping in the c4c migration tool?

Nov 17, 2016 at 08:43 AM


avatar image
Former Member


I needed to change some data in the customer object. I used the 'replace already existing records' option in the migration tool when uploading the template.

Unfortunately, instead of replacing the data in the record it created a duplicate record with a different ID.

The problem we now have is when we try to migrate data in the templates to the original account, it instead assigns it to the new duplicate account. This is because in the 'convert values' stage of the migration tool it converts the account ID from the original to the duplicate account ID. You can change it manually but this is not a long term solution. What I need to know is can you change the conversion value mapping that is happening? e.g. I want to 'reset' it so it doesn't try to convert the original account to the duplicate account.

I can see there is an option to 'export value conversion to file' in the migration tool but it is always greyed out. Does anyone know how to make this available?

Many thanks,


zr0si.jpeg (10.5 kB)
5rimx.png (62.7 kB)
10 |10000 characters needed characters left characters exceeded
* Please Login or Register to Answer, Follow or Comment.

1 Answer

Best Answer
Aelia Azevedo
Nov 30, 2017 at 12:43 PM

Hello Hannah,

The conversion values can be exported only for Completed Files. So in order to have the option enabled you should switch the show filter to Completed Files, then you can either highlight an specific template and click Action button to download the value conversion or go to You Can Also and then Export Value Conversion to File. As for the ID conversion, it is not possible to change the existing conversion values. The Export Conversion File option is used for values that were never used in migration before and require the manual confirmation or when the target value selection is blank. Further information can be found in the KBA 2343658.

When using the Replace Already Existing Records mode from migration tool to update already existing records, always use the option 'Keep the old legacy numbers' under "Review Settings for Number Assignment for Customer IDs" in Convert Values step.

10 |10000 characters needed characters left characters exceeded