Skip to Content
author's profile photo Former Member
Former Member

Outbound e-mail in IC WebClient 7.0

Hi Experts,

Small question in regards to the use of sending outbound e-mails from the IC WebClient application.

- Is it possible to have these e-mails in the Agent Inbox?

- if not, is there any way to keep track of these e-mails and to look them up? (it is not stored in the CRMD_ORDERADM_H)

Thanks,

Sebastiaan.

Add a comment
10|10000 characters needed characters exceeded

Related questions

1 Answer

  • Posted on Aug 12, 2009 at 09:53 AM

    Hi Sebastiaan,

    If it helps, for your second question you can track the outbound emails in SOST transaction.

    I mostly use CRM4 and there we're not able to put the outbound emails in agent inbox only by configuration. In CRM7 I don't know if it is possible.

    Kind regards,

    Garcia

    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.