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Outbound e-mail in IC WebClient 7.0

Posted on Aug 07, 2009 at 01:14 PM 16 Views

Hi Experts,

Small question in regards to the use of sending outbound e-mails from the IC WebClient application.

- Is it possible to have these e-mails in the Agent Inbox?

- if not, is there any way to keep track of these e-mails and to look them up? (it is not stored in the CRMD_ORDERADM_H)

Thanks,

Sebastiaan.

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  • author's profile photo Bruno Garcia
    Bruno Garcia
    Posted on Aug 12, 2009 at 09:53 AM
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    Hi Sebastiaan,

    If it helps, for your second question you can track the outbound emails in SOST transaction.

    I mostly use CRM4 and there we're not able to put the outbound emails in agent inbox only by configuration. In CRM7 I don't know if it is possible.

    Kind regards,

    Garcia

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