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Former Member
Aug 07, 2009 at 02:14 AM

Problem with "other logon problems" feature found on logon page

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Hi SDN,

I am trying to use the "other logon problems" of Logon Problems? Get Support feature found on the Portal Welcome logon page. When I submit a "Having trouble logging in?" request, portal comes back and says "E-mail with logon problem sent to administrator" and the administrator receives a mail as

Dear XXXX

User zzzz experiences problems to log on.

Could not able to login.

Senario is working fine, i mean SMTP has configured correctly and mail is sent to the administrator but the problem is that XXXX is neither the last or first name of the administrator it is displaying some other user name . So please give me a solution to change XXXX to the last or first name of the administrator. I am using EP 7 SP19 with BI integration.

Thanks in advance

Regards

Basha