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Former Member

Outbound mail using ERMS

Hi,

I need some inputs on configuring a outbound mail based on rule modeler & category schema using same ERMS functionality but without any incoming mails.

Can anyone suggest any relevant tables for triggering outbound mails for a business object in dialog mode as I checked the tables - CRMD_ERMS_HEADER and CRMD_ERMS_STEP for inbound mails but was not successful in enhancing it.

Thanks & Regards,

Shiva

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2 Answers

  • Best Answer
    Posted on Aug 06, 2009 at 03:04 PM

    Hi SHiva,

    Check tables SOST and SOOD for outbound mails.

    Also check if this [thread|table-for-outbound-emails-in-erms] helps you.

    Regards,

    Saumya

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  • author's profile photo Former Member
    Former Member
    Posted on Aug 11, 2009 at 09:19 AM

    Hi Shiva,

    If you need to send outbound emails based on incoming Email like auto acknowledgement you need to define the autoacknowledge action for the same in the service manager profile.

    In case you need to prepare only outbound email response draft , please auto prepare action for same.

    Regards,

    Pratyasha Shishodia

    Edited by: Pratyasha Shishodia on Aug 11, 2009 2:49 PM

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