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Former Member

write error. [CrystalEnterprise.Smtp]: [Error sending mail message to SMTP

Hi,

The below error messgage i am getting while scheduling report in CMC. My report getting refreshed successfully but while posting refreshed file(Excel) it is not posting and throwing below error.

Error Message:

write error. [CrystalEnterprise.Smtp]: [Error sending mail message to SMTP server. Return code: [].]

please provide some help on this.

Thanks

Vivek

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2 Answers

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    Former Member
    Aug 06, 2009 at 01:08 PM

    Hi,

    Possibly enable tracing on your crystal job servers to get an idea of how far down the line the SMTP connection is getting.

    You could also confirm a few key things:

    Have the SMTP destinations on your Job servers been updated with the SMTP server info

    Can you telnet to the mail server on port 25 from the BO server - if not, then check the firewall between the two servers and change the existing ruleset to allow connectivity to the new server

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    • Former Member Former Member

      This error is happing only for particular report and other reports are posting file in correctly,so i am wondering should i really check job server settings?

      No, as Hrishikesh Parasnis mentioned it is probably file size.

      Edited by: James Pretorius (CCLTD) on Aug 7, 2009 9:09 PM

      Edited by: James Pretorius (CCLTD) on Aug 7, 2009 9:10 PM

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    Former Member
    Aug 06, 2009 at 10:31 PM

    Hi Vivek

    Please kindly update whether you are using Send To option to send the generated Excel file or scheduling report to the Email

    destination.

    Check all the settings for the destination in the properties of the report job server and destination job server.

    Also check the size of generated Excel file.

    Try sending or scheduling in the different format ( Crystal Report, PDF, Rich Text etc)

    Regards,

    Hrishikesh Parasnis

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    • Former Member Former Member

      I'm having this problem too. Scheduling from BOXI 3.1. Edge to SharePoint. SharePoint accepts 100MB, SMPT is configured to accept 30MB and my Ecxel document is 23MB. I know it's big, but the client insists on this report. Is there a setting I can change somewhere to facilitate the publishing? All my other (smaller) Excel files work fine.