Hi Stanimir,
- thanks for responding quickly. The CAL solution was created with a P-user, but then I got an S-user, requested access to the tenant with the CAL, and approved it and made it Administrator while I was logged in as the P-user. That allowed me to request the subscription and perform the Unlock at the CAL solution level. Reading the blog entry you linked to more closely, I realized I had failed to make the S-user Owner, which I have subsequently done. Now, logging in as the S-user, which is now both Administrator at the Solution level, and Owner at the Account level, being the user that has access to the subscription bought in the SAP Store, I still have the same situation: the solution is listed as Activated, but the Instance remains in the Suspended state, saying "Instance Operation Failed" and an error message saying "The activations of the solution have expired; you cannot activate the instance".
Can you, or anyone, shed some light on how to proceed?
br, Thomas L
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