Skip to Content
author's profile photo Former Member
Former Member

How to maintain sap component in pfac

Hi,

How to maintain the rule for abap team in pfac.which sap componet i have to assign here,abap also included in basis componets,for basis team i assigned BC* its working fine,for abap team i assignd BC-ABA* its not working its defaultly assigning to basis team,guide me for the same.

Thanku

Add a comment
10|10000 characters needed characters exceeded

Assigned Tags

Related questions

1 Answer

  • Best Answer
    Posted on Aug 05, 2009 at 09:26 AM

    Hi,

    You can try using priority field in the rule. Please check this.

    Priority for Responsibilities

    If you are using responsibilities for role resolution in Workflow, you can provide individual responsibilities with priorities.

    Example: There are various responsibilities for a standard role for processing orders, grouped, for example according to order value (one responsibility for orders up to a certain value, another for orders with a greater order value).

    Assuming that orders for a particular customer are always to be processed with the same responsibility (and therefore by the same agent), you can access it via another responsibility with a higher priority that contains the customer name as the only criterion. The responsibility (-ies) with lower priority, and therefore the order value, is then no longer taken into account during agent determination.

    Use only numeric values here, and note that, logically, the responsibility with the highest numberic value in this field has the highest priority.

    Procedure

    1. Sequence Priority of Objects

    In Create mode, assign a priority to the objects you wish to rank.

    To do so, assign an alphanumeric value (1, 2, 3... or A, B, C...) to each object.

    In Change mode, overwrite the value in the field.

    2. Priority When Defining Evaluation Paths

    In the Priority field, enter the priority or priorities for objects that should be considered in evaluation paths. Enter "*" if you want to have no restriction.

    3. Priority for Responsibilities

    Maintain the priority directly in the detail screen for the responsibility or in the overview screen for the responsibilities for the rule. Note that you must use numeric values here. On the overview screen, the system sorts the responsibilities in descending order of priority.

    Hope this helps.

    Feel free to revert back.

    -=-Ragu

    Add a comment
    10|10000 characters needed characters exceeded

    • Hi,

      Assign the following

      -


      From----


      TO

      For ABAP---- SAP Component -BC-ABA* --


      For Basis---- -SAP Component -BC-AC* --


      BC-XI*

      Any Support message which starts with BC-ABA as SAP Component will be assigned to ABAP Team

      Any Support message which starts with BC-AC till BC-XI as SAP Component will be assigned to Basis Team

      Regards,

      Rajesh Kumar

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.