on 09-17-2018 7:10 PM
Hello guys!
I'm having a problem adding up the number of variables selected.
For example, In the case below I am selecting an EMAIL and searching for Order Numbers, see that I select 3 Orders, the correct one would present me in the segment the value of "3". However, it shows me "1".
Hi,
In Segmentation Count denotes the Number of Contacts but NOT Number of Interactions.
In your case there exist only 1 interaction contact for whom email is "nickolas...." and then the order number are ID of various interaction. Hence upon selection of all order number it was always show '1' as count since all these orders are belonging to same contact.
Hope it clarifies a bit.
Thanks
Saurabh
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Hi,
In the Segmentation Configuration, you can find a segmentation profile "all interactions" which use "interaction" as Key to count on.
If you use that segmentation model, you would get a count of "3 interactions" in your case.
However your current model uses "contact" as KEY, and there's only 1 contact who owns those 3 order numbers, so in that scenario the count is correct.
Kr,
Joyca
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