CS Module inputs

[Former Member]

Hi,

Basically I'm a PM consultant. Now i have to go to CS Module implementation.

No idea about CS Module. Pls clarify

1. Masters in CS

2. Is notif & order are same as of PM?

3. Customer complaint, sales order, Billing, contract - to handle in CS or SD

4. Is there any specific config for CS

5. If anyone has CS config guide or CS UM pls share

For CS Module which forum i've to use? this one or anything else

Thanks,

Prasad

[peter_atkin · Accepted solution]

Prasad,

SM/CS is a combination of the PM and SD modules.

At present there are no no books avaialble on this subject.

I would strongly recommend you attend the PLM301 Customer Service Overview course as a minimum

[More training inf|http://www.sapfans.com/forums/viewtopic.php?p=607188]

PeteA

[Former Member · Accepted solution]

PeteA,

Thanks for your reply.

I've to handle this implementation as per my organisation. They say map it in PM.

Will you pls throw some inputs on CS like what r all the masters?

How to create Installed base? In this project we've SD, QM, CS modules with SD & QM consultants.

I've to handle CS. Pls throw some light

Waiting for your valuable inputs

Prasad

[peter_atkin · Accepted solution]

This site is for problem solving, and not for training. However, you may find useful information here: [sap Help|http://help.sap.com/saphelp_erp60_sp/helpdata/en/3c/abae15413911d1893d0000e8323c4f/frameset.htm]

[Former Member · Accepted solution]

Thanks