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Former Member

Auto Closure of Service Desk messages in status "Proposed Solution"

Hi experts,

We are using service desk functionality on Solution Manager ehp1.We want to close the service desk messages which are in status "proposed solution" with more than 3 days.has any one experience on this so please share.

Thanks

suveer

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1 Answer

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    Former Member
    Aug 04, 2009 at 01:29 PM

    Hi,

    have a look at report AI_SDK_SP_AUTO_CLOSE.

    You can make your settings and then schedule the report with a job.

    Thomas

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    • Duration are predefined in program code of AI_SDK_SP_AUTO_CLOSE:

      Prio 1, 14 days

      Prio 2 , 21 days

      Prio 3, 45 days

      Prio 4, 45 days

      others,45 days

      P.S.: @Thomas, great to see you again in the forum.