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Former Member
Aug 03, 2009 at 03:17 PM

CAD not working on CRM 4.0

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Hi Guys

We are working on CRM 4.0 webclient. Our SAP CRM is integrated with third party CTI vendor i.e Interactive Intelligence. All the integration is done and we are able to make inbound and outbound calls.

When any inbound call is received, even though the telephone number is maintained on the Business Partner, the identification of business partner is failing and we get a message called 'No Account information found'.

We did the below config on Account Identification Profile in SPRO.

CAD Application ID - CRM_IC (Our CTI vendor confirmed that it doesn't matter whatever is mentioned in this field)

XSLT File - CRM_IC_BPIDENT_EXT_IAD_TO_ABAP.

Are we doing anything wrong? Your help would be highly appreciated.

Thanks

Hari