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Aug 03, 2009 at 02:35 PM

XI 3.1 SP2 Installation Error

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Hi-

When I try to install BOE XI3.1 SP2, I am getting a message box that says "The installation source for this product is not available. Verify that the source exists and that you can access it.".

This system is a base install of BOE XI 3.1, with no Fix Packs installed. Whats strange is that when I run the setup.exe for SP2, I get a box that comes up and says "The setup is currently loading files used during the installation process. Please be patient as this may take several minutes." The title of this message box says "BusinessObjects Enterprise XI 3.1".

After a few minutes, the message box that says "The installation source for this product is not available. Verify that the source exists and that you can access it." comes up and the title of this message box says "BusinessObjects XI 3.0 Setup Error". Not sure what is says 3.0 and not 3.1 as 3.0 was never installed on this system.

Anyone have any ideas on what is going on?

Thank you!