How to allow clearing of Business Document against each other?

[stephan_best]

How can I setup SAP Customer Checkout so that a credit note and an AR will be cleared in SAP Business one?

[former_member585760 · Accepted solution]

This functionality is not activated by default. You have to go to the settings, select Tab “cash desk” and activate “Allow receipt total gross amount of 0.00 by combination with business documents”. This functionality is supported by SAP Customer Checkout SP 1.0 SP03.

When this functionality is activated, it is possible to accept payments for one Business Document and clear it against another Business Account.

For example: You can pay for an existing AR (Accounts Receivable) Invoice from SAP BusinessOne and settle it using an existing Credit Note from SAP BusinessOne.

When something like this is done, if there is any payment made using any payment means (cash, credit card etc) also made, then these documents are cleared.

If there is no payment made using any payment means, the 2 documents remain open till a manual clearing or automatically clearing (triggered by job) will be done in SAP BusinessOne

Example:

• You have an AR Invoice for 100 euro in SAP BusinessOne. You have a credit note for 90 euro in SAP BusinessOne.

In SAP Customer Checkout you fetch the AR Invoice for 100 euro and pay for it using credit note of 90 euro and cash 10 euro, then in SAP BusinessOne both (invoice and credit note) will be closed.

• You have an AR Invoice for 100 euro in SAP BusinessOne. You have a credit note for 100 euro in SAP BusinessOne.

In SAP Customer Checkout you fetch the AR Invoice for 100 euro and pay for it using credit note of 100 euro, then in SAP BusinessOne both (invoice and credit note) will be open.

• You have an AR Invoice for 100 euro in SAP BusinessOne. You have a credit note for 100 euro in SAP BusinessOne. And you buy something in SAP Customer Checkout for 10 euro.

In SAP Customer Checkout you fetch the AR Invoice for 100 euro and pay for it using credit note of 100 euro, and pay 10 euro in cash for the article you bought. Then in SAP BusinessOne, an AR Invoice is created for 10-euro article you bought. Now all 3 documents (the existing AR invoice, new created AR Invoice, and credit note) will be closed.

• You have an AR Invoice for 90 euro in SAP Business One. You have a credit note for 100 euro in SAP BusinessOne. And you buy something in SAP Customer Checkout for 10 euro.

In SAP Customer Checkout you fetch the AR Invoice for 90 euro, buy the new article for 10 euro and pay for it using credit note of 100 euro.Then in SAP Business One, an AR Invoice is created for 10 euro article you bought. Now all 3 documents (the existing AR invoice, new created AR Invoice, and credit note) will be open.

In short, when business documents are cleared against each other, and payment (means cash, card, etc.) is used, then the documents are closed.

When business documents are cleared against each other, and total amount is 0. i.e If no payment (voucher, etc.) is used, then documents are not closed.

However, SAP Customer Checkout by default does not let you proceed with such 0 payment cases, only if you change the configuration and activate this, then it is possible.

If you want to use this function, please be aware that there are some restrictions related to the document clearing in SAP Business One are necessary.

For example:

• If a credit note from SAP BusinessOne, is paid out in cash in SAP Customer Checkout the credit note will be cleared in B1
• If a credit note from SAP BusinessOne, is paid out with a voucher instead of paid out in cash in SAP Customer Checkout there will be 2 documents (Credit note and Invoice for Voucher) in SAP BusinessOne. The 2 documents remain open till a manual clearing or automatically clearing (triggered by job) will be done in SAP BusinessOne

If a credit note in SAP BusinessOne is paid out with a voucher and the customer additional buy an article an automatically clearing will happen in SAP BusinessOne