Sales Credit Memo ... or similar

[former_member370721]

Hi

An invoice has been posted to a customer. The customer has already paid and the incoming payment has been posted, so the invoice is closed.

Now, the customer has found that we have billed the wrong price, too high, and he is correct.

I now need to issue a credit memo for the difference, that he has paid too much.

What is the correct procedure for this in B1 2007A?

Thanks

Franz

[Former Member · Accepted solution]

Hi Franz,

1.Cancel the Incoming Payment.

2.After Cancel the Payment the Invoice Status is changed to OPEN.

3.Book a Credit Memo for that Invoice.

4.Book a NEW AR invoice with the correct price and Book the payment against New invoice raised.

Regards

Jambulingam.P

[former_member370721 · Accepted solution]

Jambulingm,

You must have missed a part in my description.

I do not need a new, lower invoice, because the customer already has paid the higher amount. Therefore, it would be wrong to cancel the payment.

I want to send him some credit memo so he can see that we have made a credit to his account for the difference that he has paid too much.

We will take his positive balance into account on a future invocie.

Invoice issued: 300

Payment: 300

Found difference: 50 -> Credit Memo: 50 (for this I need the correct posting)

Future invoice: xx-50

Franz

[Former Member · Accepted solution]

Hi!

1. Create a Service Type A/R Credit Note.

2. Raise a Outgoing Payment for the same , selecting Customer in outgoing Screen.

[former_member370721 · Accepted solution]

I am sorry, but these all seem like 'workarounds'. Is there no 'SAP-provided' way for this?

Unfortunately, the user already has posted a Credit memo - which obviously seemed the correct way - and as a surprise that posted to the inventory as well. We have a wrong qty on stock now ... makes it even worse to correct it.

Franz

[Former Member · Accepted solution]

Hi...........

To provide a credit note you can do BP reconcillation here by adjusting a Journal Entry. Test it......

Regards,

[JesperB1 · Accepted solution]

Hi Franz,

To avoid movement in stock a service credit memo should have been used.

To reverse the wrong Revenue posted I guess you can use the revenue account posted to in the AR Invoice journal on the credit note line.

If you want to correct the stock use a goods receipt to re-enter the stock in your warehouse.

There is no standard solution for this in B1.

Hope it helps.

Jesper

[former_member197621]

Hai Franz Leu

1. Try to create service credit memo or

2. Create one non inventory item name called "Price difference" using this item create credit memo