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After upgrade to EHP1, donu00B4t appear

Former Member
0 Kudos

Hi experts,

I have a BIG problem, this weekend i update to EHP1 my solution manager (without problems).

But now, when i create a new support message, the "Support Team" appear in blank, why? How can configure it?

Thanks in advance,

Regards,

Accepted Solutions (1)

Accepted Solutions (1)

r_rajeshkumar
Active Participant
0 Kudos

Hi,

Please check the responsibilities under rule 13200137 using TCode PFAC.

Try to simulate the same and check whether it is choosing the right team for the component as assigned.

Regards,

Rajesh Kumar

Former Member
0 Kudos

Hi,

I have this responsability in the rule (only 1 for all), you can see in this picture --> http://img30.imageshack.us/i/respf.jpg/

And i have in 'Partner Functions in Procedure' blank the 'Partner Determination'.

But, afther the upgrade appear in blank.

Thanks in advance,

Regards,

r_rajeshkumar
Active Participant
0 Kudos

Hi,

Make the following entries in Partner Functions for the Procedure SLFN0001

Function -


Determination Time-Block Determination-Block Entry---Characteristics Grp

00000001 Sold to Party--


0 Recurring
Not Checked

Not Checked
--0 Generally Valid Group

SLFN0001 System Administrator---0 Recurring


Not Checked
Not Checked
--0 Generally Valid Group

SLFN0002 Reported By (CRM)--


0 Recurring
Not Checked

Not Checked
--0 Generally Valid Group

SLFN0003 Support Team (CRM)-----0 Recurring


Not Checked
Not Checked
--0 Generally Valid Group

SLFN0004 Message Processor (CRM)0 Recurring


Not Checked
Not Checked
--0 Generally Valid Group

Regards,

Rajesh Kumar

Edited by: R Rajesh Kumar on Aug 3, 2009 3:33 PM

Former Member
0 Kudos

Hi,

Lot of thanks, i have the same, but don´t work.

Thanks in advance,

Regards,

r_rajeshkumar
Active Participant
0 Kudos

Hi,

I am unable to see the picture as the website is blocked here.

Can you send me the entries through this post. What have you maintained in the Responsibilty?

Regards,

Rajesh Kumar

Former Member
0 Kudos

Hi,

Lot of thanks, i resolve the problem with this note:

Note 1302672 - Errors sending mail from service desk message

Thanks in advance,

Regards,

Answers (0)