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author's profile photo Former Member
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Custom Status Values in ChaRM

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I am keeping the standard status values for my Normal Correction Process. In addition I would like to put custom status values in the Status Profile.

In Service Desk, they are selectable in CRMD_ORDER via the User Status box. However in ChaRM they are grayed out in the User Status box, and set by pulling an action.

My requirement is to keep SAP delivered status values gray and still have them set by the actions toolbox. But have my custom status values selectable in the user status box.

Any ideas on how I can accomplish?

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    author's profile photo Former Member
    Former Member
    Posted on Aug 03, 2009 at 07:11 AM

    Hi,

    You have to use the BAdi, CRM_ORDER_STATUS to gray out the user status which displays in user status drop down.

    In the method BEFORE_CHANGE, u have to raise the exception ''NOT_ALLOWED" for the statuses which u want to grayed out..

    Regard's

    Jean.

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  • author's profile photo Former Member
    Former Member
    Posted on Aug 12, 2009 at 09:36 PM

    Solved without Development. Created status values as actions, controlled access with authorization keys.

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