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Problem uploading reports from CR XI to R3.1

Former Member
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Hi,

I'm running into an issue trying to upload a report from CRXI (desktop) to our R3.1 server.

The R3.1 install was done on the system drive (C:\), but we have tried to point the FRS to a FileStore directory on a secondary drive (D:\). Both are local drives.

When trying to upload, there is a pause of 10 seconds (sometimes less) or so, and finally CRXI responds:

Error with BusinessObjects Enterprise: File Repository Server Input is down.

When trying to pull a report down (from server to local machine), the error is:

The report could not be opened from BusinessObjects Enterprise.

Possibly the report is on a different BusinessObjects Enterprise system than the one you are

currently logged onto. If this problem persists please contact your administrator.

I get this message even though the InputRepositoryServer is up and running (looking both in the CCM and CMC).

Under the InputFileRepository Properties in the CMC, I have tried changing the Temporary Directory and the File Store Directory, then restarting the InputFileRepository, but changing these values doesn't seem to make a difference.

We have a firewall and virus scanner (McAfee) in place on the server, but I get the same error even when both of these are disabled/turned off.

The only time when I can successfully upload a file from CR XI is when I run CR XI directly on the server itself, and then it goes through without a hitch.

Based on that, I'm guessing it is network-related, but I do not have network admin rights, only local admin rights on the server, so there are places that I cannot look for problems.

Can anyone offer any recommendations?

Accepted Solutions (1)

Accepted Solutions (1)

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Hi,

is there a way to find out if a firewall is running on your client? Is this a windows XP machine?

Regards,

Stratos

Former Member
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Hi Stratos, thanks for the reply.

There is a virus protection agent running on the client machine I'm using to test, it is also McAfee. Checking the log seems to indicate that it would normally be blocking some outgoing packets, but the log also shows that the rule is not currently enforced, e.g.

7/30/2009 5:06:06 PM Would be blocked by Access Protection rule (rule is currently not enforced) \{user} C:\Program Files\Business Objects\Crystal Reports 11\crw32.exe

I'm going to check the local firewall now.

Edited by: Douglas Mowery on Jul 31, 2009 12:24 AM

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CHeck if the Windows Firewall/Internet COnnection Sharing service is started on your client and try to stop it.

Regards,

Stratos

Former Member
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It is an XP machine. The firewall is enabled, but I can't turn it off (greyed out). I cannot see in the firewall log any entries where packets were dropped that have my IP as the source IP and the server IP as the destination.

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HI,

are you allowed to stop the firewall windows service on your client (Control Panel->Administrative Tools->Services)?

Regards,

Stratos

Former Member
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I was able to stop the Firewall through Services.

I re-tested after stopping the firewall, but I still get the same error message as before.

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Can you do the same on your server? I mean stopping the windows native firewall service. (Windows Firewall/Internet Sharing Connection service)

Regards,

Stratos

Edited by: Efstratios Karaivazoglou on Jul 31, 2009 12:46 AM

Former Member
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I tried stopping the firewall through the GUI and then re-tested, but it still failed.

I then looked at Services which indicated that the firewall was running. I stopped it through Services and re-tested.

And it worked. The file was saved successfully on the server.

So the firewall is the culprit, but our security restrictions won't allow me to disable it completely. I need to find a way to open a port(s) so that CR XI and the FIRS can communicate.

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HI,

check the administrator guide on how you can setup BOE for a firewall. For your workflow (CR Designer) you need access to IFRS,OFRS,RAS and CMS. At least those services must be accessible.

Regards,

Stratos

Former Member
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Well, after re-enabling the firewall via Services, I re-tested saving the report again, assuming it would fail again.

But for some reason it even with the firewall back on, it was allowed to go through this time and the report was again saved successfully. So I'm really not sure at this point what's going on.

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It is quite late over here (GErmany) so I have to leave. But you know now what to do.

Regards,

Stratos

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Well I have heard the story that the windows firewall must be stopped over the services panel sometimes in order to really get it deactivated. Maybe you can find info on this in the Microsoft site.

Regards,

Stratos

Former Member
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I added an entry to the 'Inbound Rules' list on the firewall for the fileserver process, and it seems to work just fine.

I used the following as the path for the program which would be allowed access:

%ProgramFiles%\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\fileserver.exe

I am allowing it on all ports, though I might be able to allow it explicitly for ports 55961 and 55960, which were the ports being used by the Output and Input servers respectively.

I will also check the other services to make sure they are allowed through also (for connectivity with Designer, etc.).

Thanks for the help!

Answers (0)