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Former Member
Jul 30, 2009 at 05:04 PM

Intermittent Hang in Crystal Reports 10 for Visual Studio 2005

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Our Windows application uses Crystal Reports 10.2 for Visual Studio 2005 (version: 10.2.3600.0).

One of our users is reporting an intermittent hang. It only happens when she runs our application on her machine. If she runs our application on a terminal server, the hang does not occur.

The version of various DLL's on her system:

crpe32.dll - 10.2.0.1210.

CrystalDecisions.CrystalReports.Engine.dll - 10.2.9700.0

I obtained a hang dump and analyzed it with WinDbg. The dump shows 2 interesting threads.

0 - main thread - blocking waiting on a lock

10 - Crystal Reports background thread - waiting for ufmanager.dll to post message to UI thread.

holds 3 locks with these critical sections:

crpe32!SetDialogFont

ufmanager!UFManagerTerminate

<Unloaded_STUI.dll> (contention count 1)

Can someone help me fix this user's hang? I'll be happy to supply the full dump (325 MB uncompressed).