Not able to edit the Debit memo request after cancelling Billing document

[Former Member]

Hi,

This is a process in SD/Customer service.The issue is even after cancelling the billing document we are not able to edit the item details in debit memo request..Pls suggest how we can edit the item details after cancelling the billing document

Best Regards

Jay

[alex_zheng]

Hi,

I regret to inform you that what you have described is standard.

When you create a credit memo request or a debit memo request with its

subsequent credit memo or debit memo and then cancel them in VF11, an

error message (V1 489 -not possible to reject the item) is given when

you try to delete the item in VA02. The other possibility is

to delete the whole document in VA02 (sales document/delete).

So you cannot delete the item, you can only reject it and by

rejecting the item, the document is complete. To reject the item (and

to change the status of the order from OPEN to COMPLETE), you must

fill a rejection reason in the 'Reason for rejection' tab in VA02.

Regards,

Alex

[Former Member]

Hi,

Eventhough if am deleting the whole Sales document,system is throwing a warning message as "Document cannot be deleted" because of subsequent documents but the subsequent documents have been cancelled already.Hope u are clear.

Also,as per ur reply I understand that we will not be able Debit memo request though we cancel the corresponding Billing document.

Best Regards

Jay

[alex_zheng]

Hi Jay,

Yes, the whole sales document could not be deleted as well.

Sorry for the misleading answer.

As per the long text of error V1006, the document cannot be completely

deleted because further processing has already taken place. Even though

you have cancelled the subsequent documents, if you refer to the

document flow, the subsequent documents might have already been created

The cancellation of these does not delete the request.

Please have a look at table VBFA in transaction SE16 and you can see

that the subsequence documents are still displayed.

What you can do is to enter a reason of rejection for all items to

prevent further processing of the request.

Please refer to Note 147028, you don't need to apply

this note, please refer to part of "NOTE:...".This is a restriction

of the system.

For order-related billing, it is not possible to delete the sales

document, even if the subsequent invoice has been cancelled.

You have to reject the items.

Cheers,

Alex

[alex_zheng]

Hi Jay,

Yes, the whole sales document could not be deleted as well.

Sorry for the misleading answer.

As per the long text of error V1006, the document cannot be completely

deleted because further processing has already taken place. Even though

you have cancelled the subsequent documents, if you refer to the

document flow, the subsequent documents might have already been created

The cancellation of these does not delete the request.

Please have a look at table VBFA in transaction SE16 and you can see

that the subsequence documents are still displayed.

What you can do is to enter a reason of rejection for all items to

prevent further processing of the request.

Please refer to Note 147028, you don't need to apply

this note, please refer to part of "NOTE:...".This is a restriction

of the system.

For order-related billing, it is not possible to delete the sales

document, even if the subsequent invoice has been cancelled.

You have to reject the items.

Cheers,

Alex

[Former Member]

Hi,

You need to reverse all subsequent document to do changes in debit request, (For example - Delivery,service order etc)

DRD

[Former Member]

Hi,

See,I have created Service Order>Debit Memo Reuest>Billing document (Released to accounting)

Then, due to some changes in Item details of Debit memo request, I have cancelled Billing document after which debit memo request has status Open. but still am not able to edit the Item details of Debit memo request.

Best Regards

Jay

[former_member1249468]

Hi ,

Plaese check whether the accountity entry happened or not for cancellation document.If it won't happen,check by going in determination analysis then release the same to accounting.If the document is already release to accouting ,then you need to check your copy controls for item level from invoice to debit memo request .

Hope it helps.

REgards,

Pasapula.

[Former Member]

Hi,

Thanks for Reply..

Accounting document has been generated for Cancellation document and it has been released.And moreover copy controls is maintained for Debit memo req(Terget doc) and Debit memo (Source doc) but still am not able to edit in Debit memo request.

Best Regards

Jay