We have utilized the Customer Group4 (Field TVV4-KVGR4) and need to get it updated as characteristics in PA document.
The field mapping is done correctly in the COPA settings. But still the Customer group4 is not getting updated in the PA document.
Where as Customer Group2 (Field TVV2-KVGR2) is getting updated and this we did very long back. All the config. in COPA for KVGR4 is similar to KVGR2 and we have KVGR2 getting updated, but not KVGR4. Any idea or where to check why the Customer Group4 is not getting updated in the PA document, or should we use any user exit for the same.
Thanks & Regards,