Presently our company is not doing much with the traffic light and due date when managing our tickets from the inbox. If there is someone making use of these, I would like to know what are some your your Best Practices. Ideally we would like to use these to improve our "issue to resolution times".
We are using CRM5 and we will be updating to CRM7 in May of 2010.
Any eperiences that you would like to share are greatly appreciated.