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Former Member

error in local message system

hi,

when one of my user is creating a support message he is getting this message:

Error in local message system, message is not complete.

Is this a authorization problem or something else.

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3 Answers

  • Best Answer
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    Former Member
    Jul 27, 2009 at 02:53 PM

    Hi,

    Is this happening from the satellite system ? usually this error statement means configuration in satellite system

    sm30 -> bcos_cust table -> the rfc (BACK rfc ) maybe not working or incorrectly set

    please also test the BACK rfc from sm59, apart from the connection test, please also kindly verify the authorization test is working equally.

    Hope this helps

    Cheers

    SH

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  • Jul 27, 2009 at 12:07 PM

    Hi,

    Check SAP Notes might be helpful:

    864195 Error 513 when you enter Support Desk Message

    1261046 Service Desk: Read Messages Using Local RFC Destination

    498984 Error 513 when sending support message

    Further this can be Business partner problem/Authoriztion issue

    check for the service desk roles for the end user

    and check if u have created/generated a BP for this end user in solman using BP_GEN

    Hope it helps

    Regards

    Prakhar

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    Former Member
    Jul 28, 2009 at 09:58 AM

    problem solved.

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