Hi All,
Our client is maintaining the customers with relationship of head office and branch account.
Ex: Customer 1 has been created as Head office account and the same customer maintained as branch office account.
Head office customers are maintained with series Axxxxxxxxxx
Branch office customers are maintained with series Bxxxxxxxxxx
In the customer master data for branch customer Bxxxxxxxxxx, relationship wtih head officehas been maintained.
In the current scenario, we raised an invoice with customer Bxxxxxxxxxx for Rs.1000, in the next activity we received an amount of Rs.200 from the same customer through his head office account Axxxxxxxxxx.
Now if i go to t.code: FBL5N for customer Axxxxxxxxxx. system shows an outstanding amount of rs.800(i.e. 1000 -200). Now i would like to issue a dunning notice to the customer Axxxxxxxxxx. when i run the dunning run system is not giving the correct result(i.e dunning letter not showing the outstanding balance as rs.800). when i run the dunning for customer Axxxxxxxxxx it shows only amount received rs.200(not considering the invoice amount rs.1000 )
When i run the dunning for customer Bxxxxxxxxxx it shows outstanding balance as rs.1000.
Can somebody suggest me how can i get correct dunning letter when i run for customer Axxxxxxxxxx. (i would like to send a dunning notice with Rs.800 (1000-200)
Let me know if you need any information/ clarity on the above
Thanks in advnace
Prasad
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.