I am working with a colleague on a Cloud Analytics Solution that will present data from various sources onto a single dashboard solution. As part of this project, we require support activity related data - which is sourced on the team's C4C instance.
My question is: How is it possible to connect C4C to SAC?
On SAC, there is an existing integration scenario option:
Selecting this brings up the following options:
What Authentication type is correct here?
What User Name and Password should be used? Should an account be created only for the purpose of connection?
I am the Admin of the C4C platform so I have access to all areas. However, I don't know where to start re. this requirement. Is there a step by step guide for this available anywhere?
Thanks and Regards