we are using the Outlook AddIn. And our Sales Reps want to synch their contacts from C4C to Outlook. But they do not want contacts being created and synched from Outlook to C4C.
So I disabled the contact creation in outlook via the business roles (fields and actions -
GW_CON_CREATE - disabled).
All settings in C4C were done (in scoping and in WC Administator)
we have also marked all checkboxes in the settings in Outlook so when clicking on "downloading contacts" I would expect all contacts to be synched but there are no contacts downloaded.
does anybody know what is missing?
Thanks a lot.