I am using Crystal reports 2008 and have downloaded relevant viewer.
I have developed many reports and in Crystal reports design all functions work OK.
In viewer two functions do not work:
1. Refresh button is greyed out, therefore no parameter prompt.
2. Change button on parameter filter greyed out therefore viewer cannot filter info.
This appears to be a common problem.
I have spent a lot of time looking at notes for a solution.
Yes, File -save data with report is ticked (if not get error message in viewer)
Yes, parameter - show on view panel is set to editable.
There seems to be no solution in Notes or articles!
Some people have posted that the viewer is not designed to allow users to refresh/filter reports but a
SAP network blog (option 1) posted at the following address suggests it should be possible.
Can technical support please give a solution, as without it the viewer does not do what the users want?