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Auto Close Incident after Follow-Up Creation

Nov 16, 2016 at 01:06 PM


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Hello All,

In our ITSM project, We created 2 custom transactions for SMIN. One of is called Request and the other is Incident.

End users firstly create request and if we call it incident support desk creates follow-up incident from that.

In that follow-up creation, we want to auto-close first request.

How can I achieve that?



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