Skip to Content

Auto Close Incident after Follow-Up Creation

Hello All,

In our ITSM project, We created 2 custom transactions for SMIN. One of is called Request and the other is Incident.

End users firstly create request and if we call it incident support desk creates follow-up incident from that.

In that follow-up creation, we want to auto-close first request.

How can I achieve that?



Add comment
10|10000 characters needed characters exceeded

  • Get RSS Feed

0 Answers