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Sep 05, 2018 at 01:08 PM

Impact of system shutdown on active workitems

85 Views Last edit Sep 05, 2018 at 01:44 PM 2 rev

Hi Guys,

Request for your quick advise incase if you have experienced this scenario.

Our production environment is migrating from on premise to Cloud and total 5 days of downtime has been defined. All our workflows have deadline of 3 days and workitems escalates to user and his manager.

Now my question is - what will happen to the workitems who's deadline are falling under the downtime(all active dialog workitems because deadline is 3 days), when the system will be up post 5 days?

I think the deadline monitoring job should pick those items and escalate when the system is up post 5 days. However, I haven't come across this scenario so wanted to be doubly sure.

Manish Hadiyel