Issues with Emailed Output

[Former Member]

We have many of our customers set up to received their invoices via emailed output from SAP. (Customer receives an email, and the invoice is in a PDF file as an attachment.) We have been using emailed output for invoices for over a year with no issues, but in the last month or so, weu2019ve had customers say that they are getting the email with no invoice/PDF attached.

This is happening randomly u2013 not to only certain customers, etc. A customer could receive an invoice one day, but the next day theyu2019d receive just the email but no invoice.

We have not made any changes to master data.

We use Microsoft Exchange 2007, and are on SAP ECC 6.0.

Has anyone else had a similar problem?

Thanks!

[Jelena]

What do you use to create the output - a standard program or your own. If it's your own then there's your answer. Get your ABAPers look into it.

Since this is happening not with just one customer I don't think the issue is on the customer side.

P.S. I believe there is an option when sending an email to put a copy in the SAP Outbox (at least there is one in the function module). Perhaps you should use this to help with the investigation.

Edited by: Jelena Perfiljeva on Jul 24, 2009 4:51 PM

[eduardo_hinojosa]

Hi,

Surely the problem is in the side of your customer, because they can use tools anti-spam, non desired emails and so on. Ask them what kind of these tools they use.

I hope this helps you

Regards,

Eduardo