Issues with Emailed Output

[Former Member]

We have many of our customers set up to received their invoices via emailed output from SAP. (Customer receives an email, and the invoice is in a PDF file as an attachment.) We have been using emailed output for invoices for over a year with no issues, but in the last month or so, weu2019ve had customers say that they are getting the email with no invoice/PDF attached.

This is happening randomly u2013 not to only certain customers, etc. A customer could receive an invoice one day, but the next day theyu2019d receive just the email but no invoice.

We have not made any changes to master data.

We use Microsoft Exchange 2007, and are on SAP ECC 6.0.

Has anyone else had a similar problem?

Thanks!

[Former Member · Accepted solution]

It could be network problems at the receiving end.

...network/security setting

...inconsistent Internet Explorer (or whatever) versions produce different results so test to send to different users at different PC

...do they filter their incoming email (check the junk mail folder)?

[Former Member]

Hi

This might be due to some patch updation in your system or something else. Please check SOST and SCOT tcode with the help of your basis people. If PDF is coming correctly to SOST and not forwarding to customer then its BASIS problem. But if you are not able to find PDF attaachment in SOST then its ABAP problem.

Take help of your ABAPer to solve this problem.

try and revert

[jason_barton]

Amy,

Would agree with Stacy. Have someone on BASIS team check SOST transaction on day where you had email go out, and the customer indicated they got no PDF. You could at least validate that the message leaving your SAP system had a PDF attached to it by looking in SOST. You could then definitely say that the issue is on the receiving side.

If the transmission in SOST is void of PDF, then you would be back to reviewing your output type and the config behind it (including programs).

Hope this helps. Revert back if not.

Thanks,

Jay