SSO in BOE XI 3.1

[mikedinnis]

Hi,

I've got a test environment set up running BOE XI 3.1 FP1.7 on a Windows 2003 server. I've configured SSO on the installation and generally it seems to work fine. My problem is when a user selects the 'Log off' option from within InfoView as it appears to hang. The session attempts to clear down data but never seems to complete. If I try restarting the session (close browser and open a new one) it gets as far as the login screen (logon.aspx) and I can see that it is calling the logon service by the status bar text, but it does not seem to work.

Has anyone experienced this issues before and can any one give me any pointers as to how best to manage this situation? Ideally I would like it not to hang, but if it is going to do that then I would like some way to expedite the subsequent log on.

Thanks,

Mike

[mikedinnis]

More info has come to light and so the question is now being marked as unanswered.

Actually I still can't consistently reproduce the issue so i've closed it again.

Edited by: Mike Dinnis on Aug 27, 2009 8:53 AM to say closed again

[BasicTek]

There was a bug for .net logoff but I think it was fixed by 1.7. I have not heard of this behavior, you may want to open a case (authentication team) to have an engineer reproduce your config on FP 1.7.

Regards,

Tim

[mikedinnis]

Now that I try to reproduce the problem so that I can describe the steps to SAP I find that it is once again working. I'm sure this has happened to me before, but if it's not consostent then I can't expect a solution.

Thanks,

Mike

[BasicTek]

Well the adapt for the logoff problem is ADAPT01103057 and its target is SP2 (not yet released but coming this month). Unless there is a duplicate I cannot find you shouldn't be able to logoff unless using the work around of specifying an exit.url in the web.config

So expected behavior is that logoff should just log you back on, now this problem was complicated if you had a web tier install, as the web tier when trying to log back on would use the wrong CMS name (from the web tier). This may not be visible if you have the system hidden (web.config default).

So #1 is this a full install or web tier only? #2 do you have the exit.url specified in the web.config? #3 Have you made any changes in the web.config for session management/timeout or with the logontoken?

Regards,

Tim

[mikedinnis]

Tim,

1) This is a full install

2) I have not specified an exit.url in the config file

3) The only changes i've made to the config file have been to enable SSO and do not relate to timings

At the moment, when a user logs out they are currently seeing a message "Cleanup in progress. Please wait..." and then the screen is refreshed to show the log on. Their user ID is shown, but not the password and the authentication mode remains on Windows AD which i set via the config file. This is what i would hope should happen, but it's not always working out like this. My original reason for posting was that the page would hang on the "Cleanup in progress" message and the users browser would become unuseable when attempting to connect to the server again. I don't know what I did to get it from that state to the obtain the current state.

Mike

Edited by: Mike Dinnis on Jul 22, 2009 2:06 PM

[former_member136842]

Hi Mike,

check the Service Market Place from SAP (Tab "Hep & Support") for some SAP Notes. You will find a few about this topic.

REgards

-Seb.