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Jul 22, 2009 at 02:40 AM

SLA according to the status

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Hello,

I am trying to configure SLA in my solman system. I would like to tick the clock based on the priorities and the status. I mean I want the SLA to be calculated only if my message is in status "In process" and with different priorities.

Could you help me to achieve this?

Thanks and Regards,

Rajeev

Edited by: Rajeev P on Jul 22, 2009 4:40 AM