SLA according to the status

[RajeevP]

Hello,

I am trying to configure SLA in my solman system. I would like to tick the clock based on the priorities and the status. I mean I want the SLA to be calculated only if my message is in status "In process" and with different priorities.

Could you help me to achieve this?

Thanks and Regards,

Rajeev

Edited by: Rajeev P on Jul 22, 2009 4:40 AM

[prakhar_saxena · Accepted solution]

Hi,

For SLA specific to Status pls refer here

For implementing sla check these 2 links ..

https://websmp101.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000722612&_OBJECT=01100035870000012247...

http://www.renet-web.net/2009/07/21/slas-made-easy-in-sap-solution-manager/

I have a similar requirement u hav to go for development

Hope is solve ur query

Regards

Prakhar