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CRM-BI Integration

Hi,

I am trying to develop the ETL for CRM-BI process, I had two questions before I got started,

1) How does data from CRM get tranfered from CRM to BI. I know data from R/3 to BI gets transferred through IDOC's, does the same happen from CRM to BI too.

2) How do delta's work in CRM. For example in R/3 ( Logistics) we have Direct, Queued or V3 update, do we have the same options in CRM too? I specifically need to know how it works in opportunities, activities & account planning areas.

Thanks

Rashmi.

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  • Best Answer
    Posted on Jul 21, 2009 at 07:15 PM

    1) How does data from CRM get tranfered from CRM to BI. I know data from R/3 to BI gets transferred through IDOC's, does the same happen from CRM to BI too.

    Data from SAP SRM gets transferred to SAP BW via the same meachnism as R3/ECC data does. This is the case for all SAP applications.

    2) How do delta's work in CRM. For example in R/3 ( Logistics) we have Direct, Queued or V3 update, do we have the same options in CRM too? I specifically need to know how it works in opportunities, activities & account planning areas.

    CRM deltas work more like the R3/ECC FI extractor deltas in that there are no setup tables and/or delta queue jobs required. It's pretty much "plug and play" (activate and start using) and has the capabilities of creating User Exits in CMOD on CRM, just like R3/ECC. This too is the case for most SAP applications (there are some idiosyncrasies in Solution Manager).

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