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Former Member
Jul 21, 2009 at 02:34 PM

Help Menu not accessable on workstation

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I can not access the help files on my workstation.

System Message: "Help files were not found. Would you like to download?" OK selected and the system attempts to download but nothing happens.

I go online to Documentation and attempt to open the On Line Help 2007 A English the file will not open.

The Error Message is - Navigation to the webpage was canceled - Retype address.

I do see the Contents Folders but nothing will open.

I know it has to be something very simple possibly with Internet Options and possible security but I have not been able to locate the problem and fix it. Can you help?

I am running Internet Exployer 8 and Symantec Endpoint Protection. I am also running Windows Vista and if you click on the HTML file there is not an unblock button.Could one of these be the problem?

Thanks for your help.

Rebecca

Edited by: Rebecca Rao on Jul 21, 2009 11:39 AM

Edited by: Rebecca Rao on Jul 21, 2009 11:41 AM